It is so important nowadays to listen to your customers if you are doing any kind of business, they give review comment, compliment and  express their thoughts thanks to social media and the internet, customers have a louder voice than ever before.

1. Customers know their needs and want you can’t guess their requirement and for that, you have to be in contact with them, this will not only grow your business also increase sales, productivity, services and build trust too.

2. They have buying power, so if you don’t listen to them they will go anyways because they are success key of your business, they have many options too but if you want them to buy your products for that listing is necessary.

3. Their feedback will help you to improve where you are lacking and listing to their feedbacks makes them valued and appreciated.

4.  They know your competitors and you can simply ask your customers about it and their thoughts. So you don’t need to do any detective work for it, whether it is a bad review or good review you will know what next step you have to take.